All Your Questions Answered

There is a very old saying, and it is often very right: "If in doubt - throw it out"

Your Moving day is going to work out PERFECTLY! When you book With O'Brien's Everything will happen just as you arranged it!
O'BRIENS ARE RELIABLE.

These days it is very important NOT to leave questions unanswered, an O'Brien's Removal & Storage representative is qualified to answer your questions and available every day.

For one reason or the another you cannot find what you need from our website please CONTACT US by e-Mail enquiries@obrienremovals.com.au CLICK HERE. You may wish to telephone our mobile number 0418 543 454 and be connected direct to a booking officer.

What areas do you cover?

O'Brien Removals & Storage move people and there belonging all over Austrlia. We travel to anywhere in the counrty where people reqiuire our service. Form Melbourne to the back of Bourke so to speak. Regardless to where you live, arrangements can be made to assist you.

How much time before the moving day should I make a booking?

You need to make a booking well in advance, the day you make the dicision to move is almost NOT early enough. You will require time to plan and so do we. Once you start planning your move and you decide to use a removalist, you need to book so a vehecile or vericles can be allocated. At O'Brien Removals & Storage we often hold bookings up to 18 months in advance and many book up to 9 and 12 months in advance. Should you move be urgent make a call to us stright away and we will organise something for you.

What happens if the Truck breaks down on the day?

Heaven forbid! That can be a true night mare and it is a question that needs to be asked and answered. At O'Brien Removal & Storage in our 18 plus years of operation we have had a number of instances; fortunately through good management and planning every relocation or move has been brought to a happy conclusion. Unfortunately with any vehicle, including modern fully serviced vehicle the unexpected can happen, no one is able to grantee that a vehicle will run perfect every time, but you can feel very reassured that we are professionals and our vehicles are maintained to the highest standards and every effort is made to ensure your moving day goes as planed.

How long will I need the vehicle or vehicles for?

You are not locked into a basic time frame you can make use of the vehicles for longer as long as you advise us before the day, of course extra charges will apply. Generally removal vehicles are booked for a particular move, they arrive collect and load the goods then head to the place of delivery. The time frame depends on distance travelled and the tme to load and unload. An O'Brien's staff member will work this time frame out for you at the time of the booking.

How much will I be able to fit into a truck?

Depending on the amount of goods you wish to move. An O'Brien's staff member is available just about every day to answer any questions you might have. Beofre you telephone or email it is a good idea to make up a list of what you have and let us know that when you call and we will advise the size of vehicle that you will require for your move. You may like to print out a inventory form CLICK HERE

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My move will be on a week day are you available?

"Yes" Vehicles are available seven days a week excluding some major public holidays. Like, Christmas day.

I would like a vehicle to pick up somethings from another address, do you do that?

Of course, the guys would like that very much, in fact some times if the distance is not too great we can have a vehicle pick the goods and return to main pick up for the main move. This saves money and ensures everything is on board.

I don't drive is posible for me to ride in the vehicle?

Unfortunnetly not, There are insurance and occupational health issues.

It's not unusual for O'Brien Removals & storage to have three men in a truck at one time and there could be other pick ups on the way from Airports, railway, stations, all manor of places.

Are the vehicles available for inspection?

Yes, You are very welcome to come to our offices and inspect the vehicles, and storage facilities our showroom is open every week day and Saturdays for this purpose. Other inspections can be arranged for just about any week day. It is always best to make an appointment so not to be disappointed. At O'Brien's we are very proud of fleet and you are very welcome to inspect.

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There is no price list on the site?

That's correct; Our pricing policy is worked on the distance, time used and location. The number of vehicles required and travel time involved. Every relocation is unique and we recognize that your vehicle requirements are individual and encourage you to contact our booking coordinator us to discuss your needs. In this way we can supply you with an accurate quotation. There is no obligation for you to proceed with the booking. You can obtain a free quotation by telephoning us at 1300OBMOVE 1300626683. Or via email enquiries@obrienremovals.com.au CLICK HERE

If I make a booking with your company, will the prices change before my moving day?

The simple answer is NO the base rate will always remain the same. However if you make changes, this can alter the quoted prices, but that would be fully explained when and if changes were made. When a booking is made a deposit is taken which sets the price.

The weather can change and I need to be assured that I my furniture won't get drenched, what does your company do in these cases?

Well it must be said we have no control over the weather and it should also be said, we at O'Brien's have NEVER had a drenched anything, except a drenched staff member, YES! Every vehicle carries on board all the appropate covering to ensure your goods are well cared for.

Are you vehicles available for any other use other than removals?

Yes. there are a number of porple that use our vehicles. There are many uses for our vehicles and they have been and will continue to be made available to all those who wish to use them.

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Will I require Insurance?

A removal company can't charge or advise in any way regarding transit inusurance, protection or indemnity, unless they have an AFS license or are an authorised representative for a licensee. We would therefore like to recommend our alliance with Associated Marine Insurers. With only one phone call and a few minutes of your time, it can take the hassle out of any concern for this type of insurance.

Can I ask how you work out a price for my removal?

O'Brien Removals & Storage will typically work out prices Local moves on a hourly rate (1 hour minimum, then 15 minute blocks thereafter) On all local removals including office/ factory re-locations, a fixed price may be also determined and agreed to, but typically all removal companies allow for some extra anticipated delays when pricing the jobs this way. On Interstate removals O'Brien Removals & Storage will provide a fixed price based on the inventory supplied.
This is measured as cubic metres so it is important to have your list as accurate as possible as we try and combine your furniture with other work going the same way in order to save you freight costs. The option of express and exclusive trucks are also available and can be discussed at the time of quoting.

Can I use my own cartons and pack up myself?

O'Brien Removals & Storage welcomes you to pack your own boxes but we strongly recommend you follow our procedures with-in our web-site. The responsibility remains with the customer and should you take out transit insurance then we recommend you also consult with Associated Marine Insurers regards potential claims arising from such claims.

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